Privacy Policy

This policy applies across platforms providing product assistance including ledger hardware wallet documentation, crypto wallet ledger guides, ledger wallet security resources, and ledger wallet models comparison materials.

This Privacy Policy received update in January 2026. Periodic review recommended as updates may reflect data handling changes, regulatory requirements, or service modifications. Continued service use after updates constitutes revised terms acceptance for cold storage product support through secure element architecture.

Data Collection

Ledger Crypto Wallet services gather personal data necessary for product guidance, security education, and model selection assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Product information data includes documentation access patterns, procedure engagement, and secure element chip interaction supporting ledger hardware wallet optimization. This data improves product documentation without accessing recovery phrases or private keys for cold wallet protection.

Security education data includes ledger wallet security documentation access, ledger private key storage resource engagement, and offline transaction signing interaction supporting security optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

Model selection data includes ledger nano x documentation access, ledger nano s plus resource engagement, and ledger wallet models interaction supporting selection optimization. This data improves comparison resources without exposing wallet information.

Support interaction data includes user-provided information during product inquiries addressing CC EAL5+ certified hardware, bitcoin hardware wallet, ERC20 token support, bluetooth hardware wallet, and long term bitcoin storage guidance enabling accurate product response.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and product resource processes via USB-C or Bluetooth connection. These cookies support proper product guidance operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Crypto Wallet assistance with phishing attack prevention and malware resistant crypto wallet guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, ledger hardware wallet documentation rates, and crypto wallet ledger outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage product functionality.

Preference cookies store language settings, regional preferences, and interface configurations for ledger wallet security access and ledger wallet models guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Crypto Wallet employs analytics understanding product research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Product analytics track anonymous patterns of ledger hardware wallet documentation access, crypto wallet ledger completion rates, and secure element chip engagement improving documentation without individual activity tracking.

Security analytics aggregate anonymous patterns of ledger wallet security analysis access, ledger private key storage documentation engagement, and brute force PIN protection guidance usage supporting 24 word recovery phrase optimization and deterministic wallet generation improvement unlike Trezor or KeepKey product analytics.

Model analytics monitor ledger nano x documentation access, ledger nano s plus engagement, and ledger wallet models resolution usage supporting bluetooth hardware wallet optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Crypto Wallet integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Purchase partners including authorized resellers receive referral traffic information for buy ledger crypto wallet and official ledger store products operating independently from Ledger.

Compatibility partners including blockchain networks receive referral traffic information for multi asset crypto storage and altcoin wallet compatibility services operating independently from Ledger.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for memory capacity comparison documentation and supported app storage capacity guidance.

Data Security

Ledger Crypto Wallet implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting ledger hardware wallet and ledger wallet models guidance.

Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, CC EAL5+ certified hardware documentation, offline private key storage explanation, tamper resistant wallet design guidance, secure boot validation process procedures, firmware authenticity verification methods, bitcoin hardware wallet documentation, ethereum hardware wallet resources, ERC20 token support guidance, altcoin wallet compatibility documentation, NFT storage ledger device procedures, verify ledger device authenticity guidance, ledger cold storage crypto explanation, air gapped approval mechanism documentation, on device transaction confirmation procedures, hardware encryption module guidance, phishing attack prevention education, seed phrase verification process documentation, mobile compatibility nano x guidance, desktop compatibility nano s plus documentation, long term bitcoin storage recommendations, hardware wallet for DeFi guidance, best ledger wallet for beginners recommendations, employee access controls, regular third-party security audits, and incident response procedures.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during product guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.

Data Retention

Ledger Crypto Wallet retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting ledger nano x documentation and portfolio management hardware wallet guidance.

Documentation access logs retain 90 days supporting guide optimization and verify ledger device authenticity compliance monitoring before permanent deletion. Product records retain 18 months supporting ledger hardware wallet tracking and ledger wallet models documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for secure transaction validation assistance and official warranty coverage guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Crypto Wallet records or ledger wallet security guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet product support through Ledger Crypto Wallet or ledger wallet models channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for supported digital assets and usage scenarios systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General product support regarding device integrity layer, token and nft compatibility, or pricing and value visit Contact page.